Our Promise To You

When you purchase an engagement ring, you also need to consider the services you receive after your purchase. These services can include the warranty, resizing, minor maintenance and upgrades. You are making an investment, and you want to make sure to keep it in excellent shape. Your jeweler needs to not only sell you a ring but also stand behind it. Mark’s Diamonds does just that.

Lifetime Warranty
Mark’s Diamonds stands behind every piece of jewelry. Each piece of jewelry comes with a lifetime warranty. No matter where you live, Mark’s Diamonds will honor it. For those living in Colorado, you can take your jewelry right to the showroom for the repairs. If you live outside of Colorado, you will receive a shipping label to ship your jewelry for the warranty work.

After you purchase your engagement ring, you receive a warranty that covers:

-Re-sizing

-Re-polishing

-Cleaning

-Replacement of missing accent stones
**larger accent stones not included

-Rhodium plating

If your ring repair is not under the life-time warranty, a master jeweler will call you to discuss the cost before proceeding with the repair. During the discussion, the master jeweler will also tell you how long the repair will take to complete. It is important to insure your ring using the appraisal provided to cover the cost of any major repairs or total loss of center stone.

Ring Resizing
When you purchase an engagement ring, you may not have the exact right size. The ring needs to fit properly. If the ring is loose, you risk it falling off and losing it. Or, if the ring is too tight, it can become uncomfortable to wear. Fortunately we have a Master Jeweler on-site who can handle all of your needs.

At Mark’s Diamonds, when you purchase your engagement ring, you will receive one free ring sizing to ensure the proper fit. The sizing needs to happen within 60 days of the original purchase. One thing you need to keep in mind is that some rings cannot get re-sized. Some rings that cannot be resized include eternity bands and tension rings. So, if you plan on purchasing either an eternity band or tension band, you need to make sure you have the proper size.

Upgrades for a Lifetime
When you decide it is time to upgrade your ring, Mark’s Diamonds can help guide you. Your upgrade may come from changing the setting, selecting a different diamond or accent stone or even picking a completely different ring from the Mark’s Diamond showcase.

Mark’s Diamonds understands that you may have questions as you go through the process of selecting an engagement ring. You may have questions on ordering, shipping or the care for your jewelry.

The questions you may have about your order can include:

-Can you customize an order? Yes, the ring is customizable. You can contact a customer service representative to discuss the customizations and any additional costs.

-Can you create a setting for my diamond? Yes, Mark’s can create a setting that matches your diamond. You will just need to ship your diamond to the headquarters to add to the setting. Your customer service representative will provide you with all the information on how to send your diamond.

-Do you accept returns? Yes, you can return your ring within 30 days of the original purchase. The customer service representative can provide you with the return policy and shipping information.

-How can I make sure I order the correct size? To determine the correct size, you can either choose to receive a complimentary sizing guide or print the sizing guide yourself.

-Do you offer layaway? Yes, you have the option to place your order in layaway and make payments.

-Can I finance my ring purchase? Yes, financing is available for those that qualify through Wells Fargo.

-Do you sell loose gemstones? Yes, Mark’s Diamonds does sell loose stones.

-Do you sell lab-created stones? We do not have lab-created diamonds on the website or in the showroom, but we can have them brought in if you choose to go that route.

Some questions that relate to shipping include:

-How do you ship an order? Your order ships by FedEx overnight delivery.

-Do you have international shipping? No, Mark’s Diamonds only ships to addresses within the United States.

-What is your return shipping method? A customer service representative will need to assist you when returning your order.

Your care questions may include:

-What kind of jewelry insurance should I purchase? You do not need specific jewelers insurance. You can put the jewelry on your renters or homeowners insurance.

-Can I have my ring resized? Yes, most rings can get resized. The re-sizing must happen within the first 30 days.

-Does my ring come with a warranty? Yes, your ring comes with a lifetime warranty.

For more information on Mark’s frequently asked questions and other policies, visit Mark’s Diamonds.

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